Shipping policy

Thank you for visiting and shopping at Videbx. Following are the terms and conditions that constitute our Shipping Policy.

We process orders Monday to Friday. Within 72 hours after your order payment is successfully made, we will process your order and arrange for shipment from the warehouse and ship it on the first day after the processing date. Please note that we do not ship on weekends.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping charges for your order will be calculated and displayed at checkout.

Destination	Shipment method	Estimated delivery time	Shipment cost
United States (Over $50)	USPS/DHL	10-15days	Free
United States	USPS/DHL	10-15days	$15
International	FedEx	20-30 days	$25

Delivery delays can occasionally occur.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Videbx is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Videbx not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

Request your Return Authorization Number and by emailing [email protected] with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.

To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.

Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.

Email: Email: [email protected]

Phone number: +86 18596235876

Customer support hours: Monday - Friday 8:00am - 6:00pm CT